Shipping policy

Last Updated: June 13, 2026

Thank you for shopping with Spoplar. This Shipping Policy explains how we process, ship, and deliver orders.

1.Order Processing Time

All orders are processed within 1–3 business days, Monday through Saturday, excluding public holidays.

Order Cut-off Time:

Orders placed after 6:00 PM Central Time, CT, will be processed on the next business day.

During peak seasons, promotions, or holidays, processing times may be slightly extended. If there are significant delays, we will notify you via email.

2.Delivery Time

The total time to receive your order is calculated as:

Total Delivery Time = Processing Time + Shipping Time

Estimated Shipping Time:

United States: 6–9 business days

United Kingdom, Canada, Australia, and New Zealand: 6–9 business days

Other international destinations: 7–12 business days

Note:

Delivery times are estimates only and are not guaranteed. Delays may occur due to factors beyond our control, such as weather conditions, carrier delays, customs processing, public holidays, or high order volumes.

3.Shipping Costs

Free Standard Shipping is offered on all orders unless otherwise specified at checkout.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

We do not charge additional handling or hidden fees.

4.Shipping Methods and Tracking

We work with reliable logistics and fulfillment partners to help ensure timely and dependable delivery.

Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number, if tracking is available for your shipment. You can use this tracking number to monitor the delivery status of your order.

Please allow some time for tracking information to update after your order has been shipped.

5.International Shipping and Customs

We offer international shipping to many countries. Please note:

International shipments may be subject to import duties, taxes, customs fees, or other charges.

These charges are determined by your local customs authorities.

Customers are responsible for any additional duties, taxes, or customs-related fees.

Spoplar does not collect or control these charges and cannot predict their amount. Customs processing may also cause delivery delays beyond our control.

6.Address Accuracy

Please ensure that your shipping address is complete and accurate at the time of checkout.

Spoplar is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

If you notice an error in your order details, please contact us as soon as possible at hello@spoplar.com. We will do our best to assist you before the order is processed or shipped, but we cannot guarantee that address changes can be made after an order has been placed.

7.Delivery Issues

Please inspect your order upon delivery.

If you experience any of the following issues, please contact us within 7 days of delivery:

Damaged items.

Missing items.

Incorrect items.

Incorrect delivery status.

Delivery-related concerns.

To help us review the issue, please provide your order number and any relevant details or photos if applicable. We will assist you in reviewing and resolving the issue where possible.

8.Lost or Delayed Shipments

If your shipment appears to be significantly delayed or lost in transit, please contact us at hello@spoplar.com with your order number.

We will review the tracking information and work with the carrier or fulfillment partner where applicable to help resolve the issue.

9.Contact Information

If you have any questions about shipping or your order, please contact us:

Business Name: Spoplar

Address: 1231 Strickland St, Dallas, TX 75216, United States

Email: hello@spoplar.com

Phone: +1 859-326-9295

Support Hours:

Monday – Saturday: 9:00 AM – 6:00 PM (Central Time, CT)

Sunday: Closed