Refund policy

Last Updated: June 13, 2026

At Spoplar, we aim to provide a clear and fair return and refund process. If you are not satisfied with your purchase, please review the policy below before requesting a return.

1.Return Window

You may request a return within 30 days of receiving your item.

Requests made after 30 days from the delivery date will not be eligible for a refund or exchange.

2.Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

The item must be unused, unworn, unwashed, and in the same condition as received.

The item must be in its original packaging with all tags, labels, accessories, and included parts intact.

A valid proof of purchase, such as an order confirmation or receipt, is required.

Non-Returnable Items:

Items specifically marked as “Non-Returnable,” “Final Sale,” or “Clearance” at the time of purchase are not eligible for return.

For hygiene, safety, or product condition reasons, certain opened, used, washed, customized, or personalized items may not be eligible for return if clearly stated on the product page.

3.Return Process

To initiate a return:

Contact us at hello@spoplar.com with your order number and reason for return.

Our support team will review your request within 1–2 business days.

If your return request is approved, we will provide return instructions and the correct return address.

Important:

Items returned without prior authorization will not be accepted.

Do not send returns directly to the manufacturer.

The return address may be different from our business mailing address, but all approved returns will be processed at a US-based return facility. The exact return address will be provided after your return request is approved.

4.Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Original shipping fees, if any, are non-refundable unless the return is due to our error.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost return shipments.

5.Refunds

Once your return is received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method within 3–7 business days after the returned item has been inspected and approved.

Processing times may vary depending on your payment provider or financial institution.

No Restocking Fee:

We do not charge a restocking fee for approved returns.

Partial Refunds:

Partial refunds may be granted in certain situations, such as:

Items returned in used or damaged condition not due to our error.

Incomplete returns, including missing parts, accessories, tags, labels, or original packaging.

6.Late or Missing Refunds

If you have not received your refund after it has been approved:

Check your bank account again.

Contact your credit card provider, as processing times may vary.

Contact your bank.

If the issue persists after completing these steps, please contact us at hello@spoplar.com.

7.Exchanges

We only offer replacements for items that are defective, damaged, or incorrect upon arrival.

To request an exchange or replacement, please contact us at hello@spoplar.com with your order number, a description of the issue, and supporting photos if applicable.

8.Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us review the issue, please provide your order number and clear photos of the item, packaging, and shipping label.

We will evaluate the issue and provide a suitable resolution, such as a replacement or refund, depending on the situation.

9.Contact Information

For any questions regarding returns or refunds, please contact us:

Business Name: Spoplar

Email: hello@spoplar.com

Phone: +1 859-326-9295

Address: 1231 Strickland St, Dallas, TX 75216, United States

Support Hours:

Monday – Saturday: 9:00 AM – 6:00 PM (Central Time, CT)

Sunday: Closed